Learning from mistakes serves like a vital organ to reflective and learning organisations – improving outcomes for citizens and colleagues alike.

Our training reinforces the principle that incident reporting and thorough, open investigations help any organisation learn from its mistakes and improve the safety of its patients and clients.

The interactive training session includes:

  • Why do we report incidents?

  • How incident reporting works

  • Investigating incidents

  • Serious incident reporting

  • Closing the loop

  • Learning across the organisation

This training is an interactive session with one of our experts aligned with your organisational priorities, a Q&A document for all attendees to take away and a test. All trainees receive a certificate.

University Hospitals of Morecambe Bay Trust (UHMBT) has been working with GGI for around eight months now; the core part of this work is a review of our trust governance and assurance structures and processes. The GGI team have acted with professionalism and integrity throughout this period. Each phase of the programme has been conducted at pace but with the relevant evaluation processes in place to ensure sustainability for the future and longev...

Aaron Cummins

Chief Executive

Your feedback

Thanks to the GGI team, Andrew, Mark and Sam for their shared experiences, collective wisdom, challenge and contribution. Practical and thought provoking for the Board Team, well structured and some helpful pre-reading material. Time well spent.

Lynn McGill

Chair East Cheshire NHS Trust

Your feedback

Peter was amazing! The institute provided a friendly and professional service which advanced governance procedures and accountability for the organisation.

Daniel J Hatton

Founder and Chief Executive

Your feedback

Enquire about our incident reporting and learning training

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