Learning from mistakes serves like a vital organ to reflective and learning organisations – improving outcomes for citizens and colleagues alike.

Our training reinforces the principle that incident reporting and thorough, open investigations help any organisation learn from its mistakes and improve the safety of its patients and clients.

The interactive training session includes:

  • Why do we report incidents?

  • How incident reporting works

  • Investigating incidents

  • Serious incident reporting

  • Closing the loop

  • Learning across the organisation

This training is an interactive session with one of our experts aligned with your organisational priorities, a Q&A document for all attendees to take away and a test. All trainees receive a certificate.

GGI has a good grasp of how systems do—and sometimes don't—work. They work well with leaders from across different sectors and maintain a clear focus on improvement and creating better outcomes.

Will Godfrey

Chief Executive

Your feedback

Time with the GGI team is always worthwhile. They really understand the world of public sector leaders and their advice and counsel are to be valued. They are history holders too, with enormous experience of how public sector leaders have adapted through periods of major change and challenge.

Anthony Hassall

Chief Executive

Your feedback

I have always found that GGI delivers high-quality work. Their governance background and guidance are as strong as any I’ve ever worked with. In addition, their training and development programmes are perfectly judged to support individual and organisational growth.

Kevin McGee

Director General

Your feedback

Enquire about our incident reporting and learning training

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