Terms / Legal

Introduction

These terms tell you the rules for using our website www.good-governance.org.uk (our site).

Who we are and how to contact us

www.good-governance.org.uk is a site operated by GGI Development and Research LLP trading as GGi. (We). We are a limited liability partnership registered in England and Wales under company number OC384196 and have our registered office at A401 Neo Bankside 50 Holland Street, London, England, SE1 9FU. 
To contact us, please email contact@good-governance.org.uk.

Our mission

GGi exists to help create a fairer, better world. Our part in this is to support those who run the organisations that will affect how humanity uses resources, cares for the sick, educates future generations, develops our professionals, creates wealth, nurtures sporting excellence, inspires through the arts, communicates the news, ensures all have decent homes, transports people and goods, administers justice and the law, designs and introduces new technologies, produces and sells the food we eat – in short, all aspects of being human.
We work to make sure that organisations are run by the most talented, skilled and ethical leaders possible and work to build fair systems that consider all, use evidence, are guided by ethics and thereby take the best decisions.

Good governance of all organisations, from the smallest charity to the greatest public institution, benefits society as a whole. It enables organisations to play their part in building a sustainable, better future for all.

GGi is committed to developing and promoting the good governance body of knowledge, working internationally to identify and spread good governance practice.

Taking our mission forward and our organisational status

GGi is the trading name of GGI Development and Research LLP. We are dedicated to pushing forward best practice in governance and work with public purpose organisations. Our focus has developed from our early beginnings in healthcare into other sectors such as higher education, the third sector, regulators, membership organisations, housing associations, the arts, sports and professional bodies etc., and we are increasingly building our work internationally too. We play a leading part in various international networks as well as promoting our work through publications and meetings.

GGi is funded through paid contracts of work as an ethical consultancy.

Company details:

GGI Development and Research LLP T/A GGi

Company number C384196 Registered in England and Wales. Registered office: A401 Neo Bankside, 50 Holland Street, London, UK SE1 9FU.

The members of GGI Development and Research LLP are Andrew Corbett-Nolan, the Good Governance Institute, Jaco Marais, Aidan Rave and Shaasan Limited. The designated partners of GGI Development and Research are Andrew Corbett-Nolan, Aidan Rave and Shaasan Limited.

Details of the two corporate members of GGi:

Good Governance Institute
Company number 590301 Registered in the Republic of Ireland. Registered office: The Black Church, St. Mary’s Place, Dublin, Republic of Ireland 7 D07 P4AX.

The Good Governance Institute, registered in the EU, is committed to developing and promoting the good governance body of knowledge, working internationally to identify and spread good governance practice.

Shaasan Limited

Company number 6836117 Registered in England and Wales. Registered office: A401 Neo Bankside, 50 Holland Street, London, UK SE1 9FU.

Shaasan is the Sanskrit word for governance. The company specialises in communications and engagement services.

TERMS AND CONDITIONS FOR OUR PAID SERVICES

GGI Development and Research LLP works to provide a quality service to all who engage us in their work. Our terms and conditions explain our expectations of clients and the terms under which we are engaged. We hope that these are a clear guide to our trading terms and conditions and that you will consider these fair and sensible.

For suppliers, no order is valid unless accompanied by a letter of engagement and a purchase order authorised by either Andrew Corbett-Nolan, Aidan Rave or Jaco Marais, who alone can commit GGi or its associated trading organisations to any expenditure.

For clients, upon engagement, we will provide a brief written understanding of the assignment we have been engaged in and our role in this. If this is not correct you must in writing correct any misassumptions. This is termed a letter of engagement The letter of engagement outlines in further detail our terms and conditions and constitutes your contract for our work with you. It sets out a number of client obligations. We also expect our clients to bring to our attention anything which is material to our work including other reviews, ongoing investigations and significant actions against the organisation or its leadership, including those relating to fit and proper person tests and specifically for well-led reviews, confirming that your board will have full sight of this work within six months of the completion of our work. We ask that you read the letter of engagement carefully and ask for any clarifications at the earliest possible moment. For each work assignment, you will be assigned a lead director to oversee that work. If there are any problems with the work this individual should be approached at the earliest possible stage. Should your issues not be resolved please then write to another director with full details of your concerns.

Our staff work to high confidentiality standards, and we will not release specific information about our clients except with their permission or if required to do so under the law. Our practice is to archive and later destroy all papers we hold after the conclusion of an assignment. Often, we will have had access to internal business details of your organisation and will have been given copies of documents such as your risk register, board assurance framework, personal development plans, etc. Because project documents will ultimately be destroyed, we ask that any questions you have about an assignment with us are raised prior to the formal conclusion to the work. You are required that you keep all commercial information relating to GGi confidential and that you do not share commercial details, such as our fee rates, with others. We would, however, like to share summary details of our work with you with others and this would usually include naming your organisation. If you would prefer us not to do this, we would ask that you let us know prior to the commencement of nay work.

Our fee rate is usually expressed in terms of a day rate. Expenses are specified in addition. VAT at the current rate is added to all invoices.

We attempt to minimise the time costs associated with contract administration and invoice settlement. Chasing late payments and lack of clarity around invoicing arrangements can be frustrating and time-consuming, and so we ask you to advise us in advance of any special requirements you have around this. If you operate a purchase order system, it is your responsibility as the client to arrange this and to ensure that this is with GGI Development and Research LLP at this stage. We will not accept the late issue of a purchase order as a reason for the late payment of an invoice. You should let us know in advance your arrangements for accepting invoices and any special requirements such as the inclusion of a purchase order number or supplier identification code. We invoice on a monthly basis and charge expenses at cost. Usually, we invoice 50% of the total contract value on commencement of our programme of work with you recognising the value of the knowledge, tools and techniques which GGi deploys during our work. Our terms of trading are for full settlement within 14 days.

Late payment of fees will incur an administrative fee that is specified in the letter of engagement. If you require copies of receipts for out-of-pocket expenses, you should specify this in advance. If you do not do this and later require copies of receipts, there may be an administrative charge for this as we ourselves are charged for hunting out paperwork by our accountancy provider. The rate for this is £50 per hour. We are sometimes unable to provide receipts for bus and underground travel in London as these are often paid by Oyster card.

All our expense receipts are scrutinised by an independent accountancy services provider.

Should a client wish to terminate an agreement with GGI Development and Research LLP then the full project fee concerned is immediately payable. GGI Development and Research LLP reserves the right to withdraw services at any time without explanation and fees and expenses due at that time become immediately payable to us.

The copyright to all materials produced from our assignments remains with GGI Development and Research LLP unless otherwise specified under particular written agreements with a client.

The limit of any liability for any work undertaken by GGI Development and Research LLP is limited to the agreed fee for the project concerned. GGI Development and Research LLP carry professional indemnity insurance.

We aim to keep all out-of-pocket expenses at a reasonable minimum cost. We calculate subsistence at a flat rate of £35.00 per day when assignments or meetings require us to be away from our home bases for more than five hours or at actual cost at our discretion. For staff who are not resident in London overnight accommodation in London is charged at a rate of £150.00 London overnight allowance or at cost of accommodation, whichever is greater. We usually aim to use the Royal Society of Medicine or GGi rented accommodation (rate £150 per night), or if these options are unavailable then we source appropriate central London accommodation.

The security and wellbeing of our staff and associates are paramount, as is the value for money we offer clients. We also support a good environmental practice. We will always attempt to ensure our travel arrangements use public transport at the most favourable rates possible. In order that our staff may work during travel (and always have a seat) we leave the class of travel to the discretion of our staff. Wherever possible, we pre-book tickets in advance to reduce the end costs of travel. For health and safety reasons, when our staff are either carrying heavy bags, during inclement weather, at night or where a journey is complex, we would expect our staff to use a licensed taxi as an alternative to other forms of public transport.

Our policy for hotels is that they are in a safe area of town, provide adequate facilities (such as Wi-Fi and meals should there be a late arrival) and given the significant number nights travelled by staff that hotels are a reasonable quality and comfort. We also take into account whether there is the need for hotel facilities for private meetings should that be required. For this meeting, the hotels we use may not have the cheapest night rates, but as a package overall provide the services, security and comfort we require for our staff to undertake high-quality professional work. Our usual benchmark for hotel accommodation is a Malmaison Hotel or similar.

Clients undertake not to solicit for employment or separate consultancy work any staff or associates of GGI Development and Research LLP. If evidence of this comes to light we reserve the right to make charges to the client of equivalent to 100 days at the fee rate applicable to that staff member or associate, plus VAT. Clients also undertake to keep all fee rates, any other commercial details and all details around the management of the programme of work with GGI Development and Research LLP strictly confidential.

If you require further details of our terms and conditions, please contact contact@good-governance.org.uk

Invoices and any finance-related queries should be emailed to finance@good-governance.org.uk

CODE OF ETHICAL PRACTICE

As part of how we work, GGi developed this Code of Ethical Practice for GGI Development and Research LLP's commercial work.

The purpose of this policy, which outlines our approach to ethical practice, is to help GGI Development and Research LLP maintain professionalism and adhere to high ethical standards as we provide services to clients, and in dealings with colleagues, competitors and the public.

GGI Development and Research LLP’s commitment to our clients

GGI Development and Research LLP will:

• strive to serve clients with integrity, competence, independence, objectivity, and professionalism
• mutually establish with client’s realistic expectations of the benefits and results of our services
• provide our services in accordance with relevant laws, regulations and technical standards
• maintain an appropriate level of professional expertise by continually developing knowledge, skills and generally advancing governance thinking
• only accept assignments for which GGI Development and Research LLP possesses the requisite experience and competence to perform, and will only assign staff, associates or engage colleagues with the knowledge and expertise needed to serve the client effectively
• before accepting any engagement, ensure that we have worked with the client to establish a mutual understanding of the objectives, scope, work plan and fee arrangements
• recognise and communicate professional limitations or other constraints that would preclude responsible judgment or successful performance of an activity
• treat appropriately all confidential client information that is not public knowledge, take reasonable steps to prevent it from access by unauthorised people, and will not take advantage of proprietary or privileged information, either for use by GGI Development and Research LLP, the client, or another client, without permission
• avoid conflicts of interest or the appearance of such and will immediately disclose to the client circumstances or interests that GGI Development and Research LLP believes may influence judgment or objectivity
• offer to withdraw from a consulting assignment should we believe our objectivity or integrity may be impaired
• refrain from inviting an employee of an active or inactive client to consider alternative employment without prior discussion with the client
• continually seek feedback from those we work with in order to continually improve and refine the work of GGI Development and Research LLP

GGI Development and Research LLP’s commitment to fiscal integrity and anti-corruption

GGI Development and Research LLP will:

• agree in advance with a client the basis for fees and expenses and will charge fees that are reasonable and commensurate with the services delivered and the responsibility accepted
• not accept commissions, remuneration, or other benefits from a third party in connection with the recommendations to a client without that client’s prior knowledge and consent, and will disclose in advance any financial interests in goods or services that form part of such recommendations
• keep confidential details of any bids and tenders we are party to
• advertise on our website all organisations with which we have a commercial relationship
• never provide financial inducements to those in public office in expectation of receiving business, and to record and make available if requested any instances where hospitality or quasi-hospitality is offered to those in public office (Good Governance Institute discussion dinners, which are funded by GGI Development and Research LLP for example)
• not allow our objectivity to be affected by offers of further work or remuneration GGI Development and Research LLP staff and any GGI Development and Research LLP associates while on GGI Development and Research LLP business will declare any hospitality provided or received to our compliance officer.

GGI Development and Research’s commitment to the public and colleague organisations

GGI Development and Research LLP will:

• report to appropriate authorities within or external to the client organisation any occurrences of malfeasance, dangerous behaviour or illegal activities. In particular, we will report any instances where we believe patient safety or welfare is at risk, or where we believe we have identified where staff may be at risk, such as the detection of systematic bullying
• respect the rights of consulting and research colleagues and consulting and research firms and will not use their proprietary information or methodologies without permission
• represent colleague consultancy and research organisations with integrity and professionalism in GGI Development and Research LLP relations with clients, colleagues and the general public
• ensure that any advertising or promotional work carried out by GGI Development and Research LLP is accurate and does not misrepresent either GGI Development and Research LLP or the services we provide
• support the ethical statements and requirements of partners and clients: the ABPI Code of Practice, for example
• follow industry-appropriate guidelines when working with service users or patients, or individual staff
• ensure confidentiality (unless mitigated by a safety or safeguarding concern as described as above), taking care not to without intention coerce or put under pressure those we work with
• be clear, with those we work with, about the level of confidentiality we are able to afford them and the circumstances in which we would need to pass information on
• respect the responsibility both to safeguard the proper interests of those involved in or affected by our work and to report findings accurately and truthfully. GGI Development and Research LLP will always consider the effects of involving individuals in our work and the consequences of our work or its misuse for those we involve
• explain in appropriate detail and in terms meaningful to individuals we work with what the work assignment concerned is about, who is undertaking and financing it, why it is being undertaken and how it is to be disseminated and used
• seek to always make those we work with aware of their right to refuse participation whenever and for whatever reason they wish and to understand how far they will be afforded anonymity and confidentiality. Those we work with are able to reject the use of data-gathering devices such as tape recorders and video cameras
• to only pass over to the client details of individuals involved in our work with express permission. This particularly includes passing over details that may be used for non-research or evaluation uses, such as marketing and promotions.

Compliance process for this ethical statement

GGI Development and Research LLP seeks to ensure compliance with this ethical statement by:

• making the GGI Development and Research LLP Code of Ethical Practice available to all staff, associates, clients and the wider community
• requiring all clients, associates and sub-contractors to sign/confirm our ethical statement
• providing regular reminders and updates on our ethical statement to all working on GGI Development and Research’s behalf

Our Compliance Officer is Aidan Rave. Anyone seeking to report a breach of this ethical statement should email aidan.rave@good-governance.org.uk who will ensure that any such concern is investigated.

GGI Development and Research LLP’s Commercial Partners

As part of this Code GGI Development and Research LLP identifies the organisations with which we hold commercial arrangements. Our clients are listed elsewhere on this website. In addition, GGI Development and Research LLP works with the following companies to whom we sub-contract out some of our administrative and other business functions:

Our procurement collaboration with In-Form Solutions. 

To devote as much of our time and resource as possible to our mission and client work, and to ensure our services are accessible to the broadest range of organisations, we work in partnership with In-Form Solutions.

We collaborate with In-Form Solutions to identify opportunities through the frameworks they are accredited on and enhance our offer to clients by sharing resources and expertise to improve our capacity and capability.

This means that clients interested in procuring our services can do so through these frameworks, offering a wide range of UK Government compliant options.

In-Form Solutions are public sector consultancy with particular expertise in NHS and local government, to whom they provide a diverse range of specialist services from finance through to procurement.

Our partnership with In-Form Solutions enables us to offer our governance expertise to a greater number of organisations through their network of clients and frameworks. As they are ISO9001-2015 quality assured, NHS Information Governance compliant through the DSP Toolkit, as well Cyber Essentials Plus accredited, we are assured that there are robust systems in place to ensure effective outcomes for clients.

The framework agreements that In-Form are currently accredited on are: DOS4, NHS England - HSSF, G Cloud 12, SCW Dynamic Purchasing System, NEPRO, Bloom, Welsh Office, North of England Commercial Procurement Collaborative and NHS Shared Business Services (SBS), as well as the governments of Gibraltar and Jersey. 

Centrix Solutions Limited

Who undertake bookkeeping and financial administration for GGI Development and Research LLP.

Fathom Communications Ltd
Who support GGI Development and Research LLP with the hosting and maintenance of the GGI website.

The GGI Development and Research LLP accountants are RSM LLP and GGI Development and Research LLP's bankers are Drummonds, which is part of the Royal Bank of Scotland plc.

As described in the organisational status section of this website, GGI Development and Research LLP undertakes commercial work to take forward the work of the Good Governance Institute and provide the Institute at a practical level with the resources it needs to take forward its mission. GGI Development and Research LLP from time to time, subcontracts out elements of its work to specialist associates who work independently and on a project-by-project basis with GGI Development and Research LLP (either as their companies or as sole traders). Any individual identified as an ‘associate’ operates independently and is not a staff member of GGI Development and Research LLP. They are bound, however, for their work with GGI Research and Development LLP, by our Code of Ethical Practice.

TERMS OF USING THIS WEBSITE

This website: by using our site you accept these terms.

By using our site, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which explains how we collect, use and store your personal data.

Our Cookie Policy, which sets out information about the cookies on our site.

Our Terms and Conditions of Business, which set out the terms and conditions in relation to any services we provide to you. 

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 14 May 2026.

We may make changes to our site
We may update and change our site from time to time to reflect changes to our services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service and that they comply with them.

We may transfer our rights and obligations

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our site for your personal use, and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Our site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom. By continuing to access, view or make use of our site and any related content and services, you hereby warrant and represent to us that you are located in the United Kingdom. 

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact contact@good-governance.org.uk.

Our trademarks are registered

Our trading name “GGi” and our logo are trademarks of GGI Development and Research LLP. You are not permitted to use them without our approval unless they are part of material you are using as permitted above under How you may use material on our site. 

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Our responsibility for loss or damage suffered by you

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and Conditions of Business.
• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  - use of, or inability to use, our site; or
  - use of or reliance on any content displayed on our site.
   
• In particular, we will not be liable for:
  - loss of profits, sales, business, or revenue;
  - business interruption;
  - loss of anticipated savings;
  - loss of business opportunity, goodwill or reputation; or
  - any indirect or consequential loss or damage.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Which country's laws apply to a dispute

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.