Duty of candour is a legal, personal, contractual responsibility of everyone who works in the NHS. GGI Academy offers a detailed walk through of both the legal and practical implications of Regulation 20 of the Health and Social Care Act.

This course will particularly cover how to be appropriately open and transparent after an incident has occurred. The interactive training course includes:

  • What duty of candour means for you and your organisation

  • How and when to apologise

  • What the Trust policy requires

  • The process: when and how to act

  • Where to find more information and support

The training includes a film aligned with your organisational policies, an interactive training session with one of our experts, a Q&A document for all attendees to take away and a test for participants. All trainees receive a certificate. Roleplay exercises can also be introduced.

University Hospitals of Morecambe Bay Trust (UHMBT) have been working with GGI for around eight months now; the core part of this work is a review of our Trust governance and assurance structures and processes. The GGI team have acted with professionalism and integrity throughout this period. Each phase of the programme has been conducted at pace but with the relevant evaluation processes in place to ensure sustainability for the future and longe...

Aaron Cummins

Chief Executive

Your feedback

Thanks to the GGI team, Andrew, Mark and Sam for their shared experiences, collective wisdom, challenge and contribution. Practical and thought provoking for the Board Team, well structured and some helpful pre-reading material. Time well spent.

Lynn McGill

Chair East Cheshire NHS Trust

Your feedback

Peter was amazing! The institute provided a friendly and professional service which advanced governance procedures and accountability for the organisation.

Daniel J Hatton

Founder and Chief Executive

Your feedback

Enquire about our duty of candour training

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