Duty of candour is a legal, personal, contractual responsibility of everyone who works in the NHS. GGI Academy offers a detailed walk through of both the legal and practical implications of Regulation 20 of the Health and Social Care Act.

This course will particularly cover how to be appropriately open and transparent after an incident has occurred. The interactive training course includes:

  • What duty of candour means for you and your organisation

  • How and when to apologise

  • What the Trust policy requires

  • The process: when and how to act

  • Where to find more information and support

The training includes a film aligned with your organisational policies, an interactive training session with one of our experts, a Q&A document for all attendees to take away and a test for participants. All trainees receive a certificate. Roleplay exercises can also be introduced.

GGI has a good grasp of how systems do—and sometimes don't—work. They work well with leaders from across different sectors and maintain a clear focus on improvement and creating better outcomes.

Will Godfrey

Chief Executive

Your feedback

Time with the GGI team is always worthwhile. They really understand the world of public sector leaders and their advice and counsel are to be valued. They are history holders too, with enormous experience of how public sector leaders have adapted through periods of major change and challenge.

Anthony Hassall

Chief Executive

Your feedback

I have always found that GGI delivers high-quality work. Their governance background and guidance are as strong as any I’ve ever worked with. In addition, their training and development programmes are perfectly judged to support individual and organisational growth.

Kevin McGee

Director General

Your feedback

Enquire about our duty of candour training

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