What every board member needs to know about improvement and quality assurance

23 September 2021

Quality assurance and improvement is key to healthy and happy patient care. The move to more integrated healthcare systems presents significant opportunities to improve quality of care, but healthcare boards will need to ensure the way they govern creates the right environment and culture for those opportunities to be realised.

In England, for example, this includes:

- Ensuring Integrated Care Systems (ICSs) create parity of esteem for acute, mental health and others around the system including adult social care services

- Avoiding adding needless layers of bureaucracy and governance

- Regulation will need to shift and adapt to reflect new system arrangements

This quality assurance report explores the role of quality assurance and improvement and provides practical examples of how boards can make quality assurance and improvement effective and a core part of the board agenda.

Chris Smith

Consultant

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Will Grayson

Research Analyst

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Laura Botea

Director of Corporate Affairs

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Stephen McCulloch

Director of Communications

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