Dr. James Gutierrez

Chief Quality Safety & Patient Experience
Cleveland Clinic London



James is a native of Youngstown, Ohio, and attended University and Medical School at Case Western Reserve University in Cleveland, Ohio. He trained as a general internal medicine physician and has 25 years of primary care practice experience in the greater Cleveland community.

He has also served in a number of leadership roles with Cleveland Clinic, including quality leader, department chair, Medicare accountable care organization president and medical director, and board of governors / medical executive committee member.

James has been a member of the Cleveland Clinic London executive team since September 2018 as chief of quality, safety and patient experience. In this role, he leads a team that oversees governance, CQC registration and readiness, quality, safety, information governance, infection control and prevention, health and safety, integrated risk, and patient experience.

The team embodies the ‘patients first’ ethos of Cleveland Clinic, and is laying the foundation for a just and safe culture for patients, families, and caregivers at Cleveland Clinic London.

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