Benjamin Taylor

Chief Executive
The Public Service Transformation Academy



Benjamin is chief executive of the Public Service Transformation Academy, a not-for-profit social enterprise. He is also managing partner at RedQuadrant, a networked consultancy, a director at Systems and Complexity in Organisation, the systems practitioner professional body, a core member of Requisite Agility and the Yak Collective and curator at systems community of inquiry.

Benjamin studied PPE at Oxford University before becoming co-ordinator of a youth development charity. He has worked in public service transformation since 1998, beginning as adviser to mayor, e-government manager, and procuring a strategic partner for a London borough council. At PwC and Capita group, his work included customer strategy for Birmingham City Council and advice to the Government of Armenia. He has been running RedQuadrant since 2009, and the Public Service Transformation Academy since 2016.

He calls himself a business evolutionary and avid learner, and is passionate about systems/complexity/cybernetics. He has a lean six sigma black belt and is an accredited power+systems trainer. He has been a visiting lecturer in applied systems thinking at Cass Business School, City University, and has lectured at Nottingham Business School and Oxford Said/HEC Paris.

Benjamin is also writing a book on systems thinking and public service transformation. He runs the RedQuadrant Way tool shed, helping people to do better change / consulting / systems change etc, and produces three podcasts: Transduction: the systems, complexity, and cybernetics podcast, I have come to sing to your cat, and Joy and work: the (public) service transformation podcast.

Twitter: @antlerboy

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