Biography
Anna’s background is in quality improvement and regulation on behalf of users, patients, consumers and passengers.
She has been involved in most of the sectors providing essential services including telecommunications and broadcasting (she was deputy director general of the Office of Telecommunications), water (she conducted a review for the government of household water charging), healthcare (she was chief executive of the Healthcare Commission) and rail and road transport (she was chair of the Office of Rail and Road). She was also deputy chair of Which? and chair of two charities: Young Epilepsy and St George's Hospital Charity.
Anna has also been a non-executive director on a wide range of organisations in the public, private and charities sector including Welsh Water, a private sector company without shareholders and with clear social policy objectives.
Her passion is to improve services for those who use them through a wide range of methods including ensuring users have a voice and coproduction – and she’s come to recognise the key role that good governance can play in this.
