Junior consultant – communications and client relationship management

We are looking for a junior consultant, with a focus on communications and customer relationship management, to join the GGI team.

What does good look like?

The consequences of poor governance can be seen all around us. No organisation, however large or small, rich or poor, is immune. The path from every story of organisational failure will eventually lead back, in some way, to poor governance. Whether it be safeguards not enforced, interests not disclosed, risks not managed, or simply bad decision-making, poor governance bankrupts companies, brings down governments and, worst of all, negatively affects people’s lives.

Here at GGI, we strongly believe that good governance can help create a better, fairer world. That’s why we work with a broad range of organisations to ensure that their governance and leadership is as effective as it can be. As well as advising leaders, boards and organisations, we also work with sectors to support their development – and, unusually for a commercial organisation, sharing our knowledge and IP for free – because we believe that better ideas and better discussions can contribute to better governance.

A career at GGI is as varied as it is fulfilling. You’ll work with some fascinating organisations doing truly amazing things and be part of a small but passionate and driven team from a range of professional backgrounds, united by their commitment to better governance.

In return you can expect a competitive package, flexible working, good prospects for development and a genuine opportunity to make a difference.

If this has piqued your interest, we’d love to hear from you, so why not get in touch? There’s plenty of time for CVs and application forms later, but in the first instance we’d love to hear your thoughts on the importance of communications to good governance in 2024 in no more than 250 words. Please send them through to contact@good-governance.org.uk with the subject line ‘Communications and client relationship management role.’

We look forward to hearing from you.

The role

This is an exciting opportunity to contribute to a wide range of client-facing projects and communications work, and to develop within a strong team-based environment in a specialist governance consultancy.

This joint junior consultant and communications role is a stepping stone into a career in consultancy, developing the skills and confidence to be a change agent with public and third sector clients. This position would suit someone with one or two years’ experience in communications or marketing seeking to develop their skills within a fast-paced, professional organisation. You will work across project teams and the communications team. We are looking for someone who is creative, entrepreneurial and customer-focused.

GGI has a good track record of supporting professional development and further qualifications and we would support junior consultants to be on a path to acquiring a relevant professional or academic qualification.

This is primarily a remote role, although some occasional UK-travel will be required for client work.

Job profile:

Working as part of the communications team, your role will involve:

  • Assisting with drafting our monthly newsletter, which is sent to a mailing list of over 11,000 subscribers and has an average open-rate of 70%.
  • Collaborating with our consultants and copywriter in drafting articles and blogs for our website and newsletter.
  • Curating content for our social media platforms and implementing strategies to increase brand awareness and engagement – predominantly using X (formally known as Twitter), LinkedIn and YouTube.
  • Assisting with organising and facilitating events. GGI hosts events including webinars, roundtables and peer-peer discussion forums, you will be involved in drafting and sending invitations and briefing notes, monitoring registrations and maintaining our CRM database. Our webinars regularly have over 100 attendees. A recording of our 2023 annual lecture is available here.
  • Maintaining and updating our customer relationship management database.
  • Managing updates to our website, including uploading articles, blogs and event details.
  • Designing materials used in communication campaigns.

You will also be involved in our client work, with a particular focus on projects involving stakeholder engagement and communications campaigns.

To develop your understanding of our client base and your consultancy skills, you will be responsible for supporting projects from conception to completion in a project management capacity. This includes creating detailed project plans, regular client liaison, monitoring of budgets and regular updates of our CRM.

As part of the project team, you will be supported to develop consultancy skills in activities including systematic document review, semi-structured interviews, focus groups, meeting observations and designing and administering surveys. We would expect initial learning on the job but to quickly progress to a level of confidence to be able to undertake these activities unaided.

You will also be expected to produce draft client-facing materials, such as PowerPoint presentations, draft reports and briefing papers.

Skills and attributes:

  • Highly IT proficient, especially using Microsoft 365 and work effectively using Zoom and Microsoft Teams (essential)
  • Experience using design software, such as Adobe Suite (essential)
  • Strong organisational skills (essential)
  • A creative and innovative mindset (essential)
  • A confident communicator, with all levels of staff, external contacts and suppliers (essential)
  • Ability to identify priorities as they change and manage multiple projects simultaneously (essential)
  • Attention to detail (essential)
  • Strong customer service skills (essential)
  • Ability to work independently and as part of a team (essential)
  • A degree in any discipline (highly desirable, but not essential with 2-3 years proven relevant experience)
  • Knowledge of UK current affairs (desirable)
  • Understanding of governance and knowledge of the health and social care, charity and/or education sectors (desirable)
  • An interest and prior experience using generative AI (desirable)

Due to the nature of this role, you must be able to work some unsociable hours, during event periods.

This opportunity is open to those with the right to live and work in the UK.

Salary and benefits:

  • £29,000 - £33,000
  • Flexible home working, including equipment
  • Health and wellbeing allowance

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