GGI Most Report

August 2014

The Model for Optimising Scalable Telehealthcare (MOST) Project, was a collaboration between Tunstall Healthcare, NHS North Yorkshire, Ernst and Young, and the Nuffield Trust, as part of the Technology Strategy Board’s Assisted Living: Economic and Business Models and Social &  Behavioural Studies competition. The project had the dual goals of developing a toolkit and demonstrating the deployment of new product solutions that would enable the up scaling of telehealth services.


At the culmination of this work, The Good Governance Institute (GGI) partnering with Tunstall Healthcare undertook a further piece of research linking contemporary implementation issues to the MOST Toolkit. Views on day-to- day service issues and role of telehealthcare: a report from the Model for Optimising Scalable Telehealthcare programme brings together the findings of this research.

GGI, through a range of interviews and focus groups sought to identify some of the key service issues that GPs and commissioning managers face and also to test whether the implementation of telehealthcare at scale could address these. The report also analyses the impact of changes in the health landscape since the inception of the MOST Project and ultimately makes the case for the greater implementation of telehealthcare across England.

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Christopher Smith

Christopher Smith


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