Board Assurance Prompt – flexible workers in healthcare organisations

July 2011

Flexible working can mean the application of flexible working practices, including: part-time working, job sharing, flexitime, child friendly hours, etc. but also the way in which trusts achieve flexibility in their workforce to meet fluctuations in demand for services by using temporary staff, sometimes referred to as contingent workforce planning.


This briefing addresses the later definition and is targeted at Clinical Commissioning Groups, NHS and Health and Wellbeing Board members and others planning and enabling healthcare improvement. It is intended to support debate around service quality, operations and planning in a precise and informed manner. The contents are drawn from the GGI report ‘flexible workers in healthcare: issues for boards’.

Many of the issues raised also have application for permanent staff and GGI advises boards to be assured they have in place a trust wide strategy in relation to all their staff.

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Andrew Corbett-Nolan

Andrew Corbett-Nolan

Chief Executive (Partner)

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