Birmingham Telecare Service – Establishing an independent quality assurance process
In 2013, GGI published ‘Birmingham Telecare Service – Establishing an independent quality assurance process’. This was the output of a collaboration with Birmingham City Council and Tunstall. GGI was engaged as the independent partner to ensure that the Birmingham Telecare Service was successfully informed by the voice of citizens.
GGI has a commitment to supporting innovation and the effective use of technology in delivering high quality sustainable health and care services. Governance has a fundamental role in this context, to ensure that user perspectives and experiences are embedded in the design, delivery, and consistent improvement of services.